VR Tourviewer Forum

VR Tourviewer Board => Support / General Discussion => Topic started by: Ruud van Reenen on October 14, 2016, 11:41:06

Title: Guideline for reporting issues or requesting assistance
Post by: Ruud van Reenen on October 14, 2016, 11:41:06
When reporting an issue or when you need assistance with the software, please include the following information:

Device: Quest 1 or 2, Oculus Go, Oculus Rift, Gear VR, Pico G2 4K or Neo 2 (eye), Cardboard, Windows pc, MacOS pc
VR Tourviewer and/or VR Tourviewer Remote version number: in the startup splash screen or in VR Tourviewer Settings.
 
Please describe the bug as detailed as possible to make it easier to try and replicate the problem.
If possible please send a tour showing the issue with WeTransfer to info@vrtourviewer.com and refer to your forum post here.