Video Issue

[kirkpro7]

I have a 360 video to start my tour. The video plays, but it is playing at 1/2 speed. I've tried a couple of different encoding options (including H.264 and H.265). The video players correctly in a browser, but doesn't work in VRTourviewer. Any thoughts?

[Ruud van Reenen]

Hi Kirk,

Could you share the video so I can have a look? You can send it using WeTransfer to info@vrtourviewer.com
Which VR device are you using?

[kirkpro7]

Sorry about the delay, I missed your reply. I'm sending a sample video over now. I've tried 4 or 5 different videos shot on two different cameras (Insta360 and Ricoh Theta X). I'm using the Rift S. The videos play fine in other programs on the Rift, just not through VRTourviewer.

Hi Kirk,

Could you share the video so I can have a look? You can send it using WeTransfer to info@vrtourviewer.com
Which VR device are you using?

[Ruud van Reenen]

I've looked into it and this appears to be an issue with the plugin that handles the video in Windows and MacOS versions of VR Tourviewer.

I've contacted the developer to see how this can be fixed. I'll post here when I have more info.

[kirkpro7]

In the meantime, is there something I can do to get video to play? What codec can I use?

[Ruud van Reenen]

I don't have a workaround for the current version unfortunately.
I'm working on a solution for the next update of VR Tourviewer for Rift.

If you want to test a beta version, please send me an email at info@vrtourviewer.com