VR Tourviewer Forum

VR Tourviewer Board => Beta => Topic started by: Adrian P on December 12, 2019, 12:52:28

Title: CRASH Oculus Go
Post by: Adrian P on December 12, 2019, 12:52:28
VR T is crashing on my Oculus today. Outputs all seem ok on Windows PC HTML but when copied into VR T they open and then crash the whole programme. Not sure if it me or VR T.

Any thoughts?
Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 12, 2019, 13:08:11
Hi,

Can you provide some details about the panorama that is loaded when the crash occurs? Does it contain 360 video or regular video or audio, is it a monoscopic or stereoscopic panorama?

Could you share the output this is happening with? If so, please send it to info@vrtourviewer.com using https://wetransfer.com. Then I can try to reproduce the issue here.

Is this happening with a Beta version of VR Tourviewer? Can you tell me the version number?

Title: Re: CRASH Oculus Go
Post by: Adrian P on December 12, 2019, 13:19:02
Ok just sent it over. Its a very basic test so nothing complex. No video just image taken from Theta 360 camera. Not sure if you would refer to that as mono or stereo
Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 12, 2019, 13:29:35
Thanks, I'll take a look at the files.

Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 12, 2019, 14:12:40
Crash confirmed, it's an out of memory error.

Apparently the 95Mb MP3 file (background sound, 1 hour) is too much for the app to handle. This is because the MP3 file has to be loaded into memory completely before playing (it's not streaming audio). In memory the MP3 file is uncompressed and the size is a lot bigger than 95Mb. If you can replace this file with an MP3 file of a few Mb (few minutes) the tour shouldn't crash anymore.

This beta version (1.1.269) supports custom hotspot images, but the images that you are using (arrows) have a resolution of approximately 6300x3400 pixels. When loading three of these the memory of the Oculus fills up really quick and they take a long time to load. I've reduced them to a texture of 512 pixels high or wide (large enough for the displayed size) and they load quickly now.  I'll send you the resized arrows so you can replace them.


Title: Re: CRASH Oculus Go
Post by: Adrian P on December 12, 2019, 14:21:49
Many thanks, will be looking to purchase soon as we seem to be getting to the point of meeting requirement.
Title: Re: CRASH Oculus Go
Post by: Adrian P on December 12, 2019, 15:05:09
Ok at least we have stopped the crash now, many thanks. I now have the issue of custom hotspots not visible in VR T. I thought I had the BETA version.  :'(
Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 12, 2019, 15:15:00
My bad, the version that supports custom images is 1.1.270 which isn't beta.
I can update the Beta release channel with a new version tomorrow, with support for custom hotspot images.
Title: Re: CRASH Oculus Go
Post by: Adrian P on December 12, 2019, 15:27:39
That would be helpful as I am presenting this for further funding tomorrow afternoon. Could it be am.?
Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 12, 2019, 18:16:15
The Beta update of VR Tourviewer for Oculus Go is available now, version 1.1.272 with support for custom hotspot images.
Title: Re: CRASH Oculus Go
Post by: Adrian P on December 13, 2019, 09:24:03
Great news, how do I update to that version as I cannot see an update in the APP?
Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 13, 2019, 10:20:37
You should see it in the Oculus Library on your Go, in a section on the left called 'Updates'
Title: Re: CRASH Oculus Go
Post by: Adrian P on December 13, 2019, 10:31:51
Yep that's what I thought but no update showing?
Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 13, 2019, 11:11:29
If your Oculus Go has a working internet connection, but the update still doesn't show then you could try restarting the Go by long-pressing the power button and choose 'Restart. This has helped in some cases.
Title: Re: CRASH Oculus Go
Post by: Adrian P on December 13, 2019, 11:17:36
If your Oculus Go has a working internet connection, but the update still doesn't show then you could try restarting the Go by long-pressing the power button and choose 'Restart. This has helped in some cases.

Yep, WIFI is as good as ever and restarted several times. Still no update
Title: Re: CRASH Oculus Go
Post by: Adrian P on December 13, 2019, 11:18:10
If your Oculus Go has a working internet connection, but the update still doesn't show then you could try restarting the Go by long-pressing the power button and choose 'Restart. This has helped in some cases.

Yep, WIFI is as good as ever and restarted several times. Still no update.
Title: Re: CRASH Oculus Go
Post by: Adrian P on December 13, 2019, 11:20:18
If your Oculus Go has a working internet connection, but the update still doesn't show then you could try restarting the Go by long-pressing the power button and choose 'Restart. This has helped in some cases.

Yep, WIFI is as good as ever and restarted several times. Still no update.
Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 13, 2019, 11:35:24
Could you try uninstalling VR Tourviewer and then install it again?
The files in the VRTourviewer folder will not be affected.
Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 13, 2019, 11:40:52
Could you try uninstalling VR Tourviewer and then install it again?
The files in the VRTourviewer folder will not be affected.
Title: Re: CRASH Oculus Go
Post by: Adrian P on December 13, 2019, 12:15:14
Could you try uninstalling VR Tourviewer and then install it again?
The files in the VRTourviewer folder will not be affected.

Ok that has worked up to a point. Custom hotspots to a node appear fine but hotspots to an image has resulted in losing the text info associated with the image.

So a bit more clarity

Custom image works well on NODE hotspot
Custom image on IMAGE hotspot shows the image but loses the info attached to the hotspot
SVG custom image does not show on any hotspot type
Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 13, 2019, 13:24:41
Thanks for the report! Issue confirmed with custom image on image hotspot.

For now for the image hotspots to show the description info correctly, you can remove the custom image by rightclicking on the Custom Image filename in the Hotspot Properties in Pano2VR and choose 'Clear', then export the output again.

This issue will be fixed in the next beta update later today.

SVG images are not supported unfortunately. This will be handled in the next version by using the default built-in hotspot icon in case an SVG image is set as custom image.
Title: Re: CRASH Oculus Go
Post by: Adrian P on December 13, 2019, 13:49:19
Thanks for the report! Issue confirmed with custom image on image hotspot.

For now for the image hotspots to show the description info correctly, you can remove the custom image by rightclicking on the Custom Image filename in the Hotspot Properties in Pano2VR and choose 'Clear', then export the output again.

This issue will be fixed in the next beta update later today.

SVG images are not supported unfortunately. This will be handled in the next version by using the default built-in hotspot icon in case an SVG image is set as custom image.

Top stuff....ready and waiting.
Title: Re: CRASH Oculus Go
Post by: Ruud van Reenen on December 13, 2019, 13:52:38
New version uploaded to Beta release channel, should be available in the Oculus Library soon.
Title: Re: CRASH Oculus Go
Post by: Adrian P on December 16, 2019, 14:35:02
New version uploaded to Beta release channel, should be available in the Oculus Library soon.

All seems good at the moment thank you for the effort.