Messages

1

Announcements / VR Tourviewer updates available!

« on: January 02, 2021, 08:57:03 »

VR TOURVIEWER UPDATES AVAILABLE!

Wishing everyone a Happy New Year and best wishes for 2021!

In December VR Tourviewer and VR Tourviewer Remote have been updated. Below you'll find an overview of the available versions. Thanks a lot to everyone who has provided feedback, much appreciated!

New versions:
VR Tourviewer:
Oculus Go version 1.3.415: update available in Oculus Library
Oculus Quest 1 and Quest 2 version 1.3.415: https://www.vrtourviewer.com/download-vr-tourviewer-for-quest/
Pico version 1.3.416: https://www.vrtourviewer.com/docs/install-vr-tourviewer-on-pico/
Android Cardboard version 1.3.415: Google Play
iOS Cardboard version: Planned for release in January

VR Tourviewer Remote:
Windows version 1.3.416 : Download
Mac version 1.3.416: Download
Android version 1.3.416 : Google Play
iOS version: Planned for release in January

Some of the new features:
- support for Pico VR headsets (G2 4K and Neo 2)
- ability to show an URL hotspot webpage
- ability to play 2D and 3D VR180 videos in a tour
- improved video player, fixing playback issues and better performance
- use short keywords instead of typing, using vrurl.net

For the changelog check here: https://www.vrtourviewer.com/docs/changelog/

If you encounter any issues or have any questions, please post them in the Support section of the forum.

Greetings, Ruud

2

Support / General Discussion / Re: 360 video in tour won't play

« on: October 22, 2020, 13:39:43 »

Thanks, I've replied to your email and you should have received an invitation to join the Beta channel from Oculus.
If you haven't seen it yet, please check your spam folder as well.

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Support / General Discussion / Re: 360 video in tour won't play

« on: October 22, 2020, 09:41:35 »

Hi Grayson,

The current version of VR Tourviewer contains a videoplayer that has some issues like you've described.
We've replaced the videoplayer with a better one in the current Beta version.

If you'd like to try the Beta version, can you send me the email address of your Oculus account (to info@vrtourviewer.com)? Then I can give you access to this Beta version through the Oculus Beta Release Channel.

Note that videos with a resolution of 5760x2880 are at the edge of what the Oculus Go is capable of, and while videos with that size might play well in the Oculus gallery, VR Tourviewer adds some overhead which might prevent these videos from playing or could show some artefacts. But the issues you're reporting should definitely not be happening with files with a resolution of 4096x2048.

4

Support / General Discussion / Re: Most wanted features

« on: March 02, 2020, 11:19:16 »

The next update of VR Tourviewer will support video with transparency: either by using webm or with the use of a 'side-by-side' or 'top-bottom' alpha channel in the video. With this one half of the video will contain the normal video, the other half contains the transparency/alpha image.

A Remote 'control' option is planned, no release date set yet.

5

Support / General Discussion / Re: Audio Element with 'keep'

« on: February 12, 2020, 12:09:57 »

Great! Thanks for reporting this issue, it will be fixed in the next update.

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Support / General Discussion / Re: Audio Element with 'keep'

« on: February 10, 2020, 18:21:05 »

Thanks for reporting this issue, I'll look into it.

As a workaround you could set the audio as 'Background sound' in the Input Properties of your first panorama, with loop = 0 (endless looping). If all backgrond sounds in your other panoramas are empty, it should keep playing the sound from the first panorama.

7

Support / General Discussion / Re: Keyboard Shift and Caps-Lock not working properly

« on: January 20, 2020, 19:24:46 »

This issue has been fixed in version 1.2.304 - now available for Oculus Go, Gear VR, Quest, Rift and Google Cardboard.

8

Support / General Discussion / Keyboard Shift and Caps-Lock not working properly

« on: January 19, 2020, 19:15:18 »

For VR Tourviewer version 1.2.303 a bug has been reported with the VR keyboard that appears when adding an online tour. The Shift and Caps-Lock button don't display the 'Shift' characters on the keyboard.

The correct characters do appear in the text field when a key is pressed, but currently you can't see which Shift characters are in which place. So if you first press Shift and then press 'a' an 'A' will appear in the text field.

To find the correct key you can use the image below for the layout of the keyboard when Shift is pressed.

Edit 2020-01-20: This issue is fixed in version 1.2.304

9

Support / General Discussion / Re: Oculus Go, Tour Viewer Hangs up on Load Screen

« on: December 30, 2019, 16:38:00 »

Thanks, I've sent you an email with the details on how to get access to the Beta version.

If you have any issues with the Beta version, please post them here: https://www.vrtourviewer.com/forum/index.php?board=8.0

10

Support / General Discussion / Re: Oculus Go, Tour Viewer Hangs up on Load Screen

« on: December 30, 2019, 10:15:02 »

Thanks for sharing the tour.

Your tour is using 'single node stereo' which isn't supported yet in the public version of VR Tourviewer. Instead you can use two separate panoramas in Pano2VR, one for the left eye and one for the right eye and then use the 'stereo' tag: https://www.vrtourviewer.com/docs/stereo-shows-two-panoramas/
I've already modified the pano.xml output file for you (see attachment below) for easy testing, you can simply replace it and run it in VR Tourviewer.

The beta version of VR Tourviewer for Oculus Go supports single node stereo, if you'd like to use it, please email me (info@vrtourviewer.com) the email address linked to your Oculus Go  account, so I can grant you access.

11

Support / General Discussion / Re: Oculus Go, Tour Viewer Hangs up on Load Screen

« on: December 29, 2019, 20:25:41 »

In VR Tourviewer only top-bottom stereoscopic tours are currently supported:
https://www.vrtourviewer.com/docs/stereo-360-video/

But it's odd that it hangs with stereo tag and doesn't hang without it. Could you share (part of) your tour with the video so I can see if I can reproduce the issue? You can send it using the free version of https://wetransfer.com to info@vrtourviewer.com

12

Beta / Re: CRASH Oculus Go

« on: December 13, 2019, 13:52:38 »

New version uploaded to Beta release channel, should be available in the Oculus Library soon.

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Beta / Re: CRASH Oculus Go

« on: December 13, 2019, 13:24:41 »

Thanks for the report! Issue confirmed with custom image on image hotspot.

For now for the image hotspots to show the description info correctly, you can remove the custom image by rightclicking on the Custom Image filename in the Hotspot Properties in Pano2VR and choose 'Clear', then export the output again.

This issue will be fixed in the next beta update later today.

SVG images are not supported unfortunately. This will be handled in the next version by using the default built-in hotspot icon in case an SVG image is set as custom image.

14

Beta / Re: CRASH Oculus Go

« on: December 13, 2019, 11:40:52 »

Could you try uninstalling VR Tourviewer and then install it again?
The files in the VRTourviewer folder will not be affected.

15

Beta / Re: CRASH Oculus Go

« on: December 13, 2019, 11:35:24 »

Could you try uninstalling VR Tourviewer and then install it again?
The files in the VRTourviewer folder will not be affected.