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Messages - Ruud van Reenen

Pages: [1] 2 3 ... 7
1
Support / General Discussion / Re: CRASH Oculus Go
« on: Today at 11:40:52 »
Could you try uninstalling VR Tourviewer and then install it again?
The files in the VRTourviewer folder will not be affected.

2
Support / General Discussion / Re: CRASH Oculus Go
« on: Today at 11:35:24 »
Could you try uninstalling VR Tourviewer and then install it again?
The files in the VRTourviewer folder will not be affected.

3
Support / General Discussion / Re: CRASH Oculus Go
« on: Today at 11:11:29 »
If your Oculus Go has a working internet connection, but the update still doesn't show then you could try restarting the Go by long-pressing the power button and choose 'Restart. This has helped in some cases.

4
Support / General Discussion / Re: CRASH Oculus Go
« on: Today at 10:20:37 »
You should see it in the Oculus Library on your Go, in a section on the left called 'Updates'

5
Support / General Discussion / Re: CRASH Oculus Go
« on: December 12, 2019, 18:16:15 »
The Beta update of VR Tourviewer for Oculus Go is available now, version 1.1.272 with support for custom hotspot images.

6
Support / General Discussion / Re: CRASH Oculus Go
« on: December 12, 2019, 15:15:00 »
My bad, the version that supports custom images is 1.1.270 which isn't beta.
I can update the Beta release channel with a new version tomorrow, with support for custom hotspot images.

7
Support / General Discussion / Re: CRASH Oculus Go
« on: December 12, 2019, 14:12:40 »
Crash confirmed, it's an out of memory error.

Apparently the 95Mb MP3 file (background sound, 1 hour) is too much for the app to handle. This is because the MP3 file has to be loaded into memory completely before playing (it's not streaming audio). In memory the MP3 file is uncompressed and the size is a lot bigger than 95Mb. If you can replace this file with an MP3 file of a few Mb (few minutes) the tour shouldn't crash anymore.

This beta version (1.1.269) supports custom hotspot images, but the images that you are using (arrows) have a resolution of approximately 6300x3400 pixels. When loading three of these the memory of the Oculus fills up really quick and they take a long time to load. I've reduced them to a texture of 512 pixels high or wide (large enough for the displayed size) and they load quickly now.  I'll send you the resized arrows so you can replace them.



8
Support / General Discussion / Re: CRASH Oculus Go
« on: December 12, 2019, 13:29:35 »
Thanks, I'll take a look at the files.


9
Support / General Discussion / Re: CRASH Oculus Go
« on: December 12, 2019, 13:08:11 »
Hi,

Can you provide some details about the panorama that is loaded when the crash occurs? Does it contain 360 video or regular video or audio, is it a monoscopic or stereoscopic panorama?

Could you share the output this is happening with? If so, please send it to info@vrtourviewer.com using https://wetransfer.com. Then I can try to reproduce the issue here.

Is this happening with a Beta version of VR Tourviewer? Can you tell me the version number?


10
Thanks for sharing the files, I've had a look at the tour.

Single node stereo panoramas (images) are not supported yet in the released version of VR Tourviewer. This will be available in the upcoming update of VR Tourviewer.

The explanation here with the _tb in filename is only for the use of stereoscopic 360 video, not for images.

The current version of VR Tourviewer supports stereoscopic panoramas created in Pano2VR by using one panorama for each eye:

Ie: node1 is for the left eye of panorama A, node2 is for the right eye panorama A, node3 is for the left eye of panorama B, etc. Then you can add the User Data ‘stereo’ tag and watch your tour in stereo. Note that you have to copy hotspots to the right eye panorama as well and link them to the right eye nodes for them to show up in both eyes. 


11
Could you share (part of) your tour so i can see what's happening?
You can send it using WeTransfer to info@vrtourviewer.com

12
Support / General Discussion / Re: Video Issue
« on: November 25, 2019, 16:00:50 »
I don't have a workaround for the current version unfortunately.
I'm working on a solution for the next update of VR Tourviewer for Rift.

If you want to test a beta version, please send me an email at info@vrtourviewer.com

13
Support / General Discussion / Re: Video popup
« on: November 14, 2019, 18:15:44 »
I've changed the way the images and videos with pop out normal and pop out 100% work in VR Tourviewer so it better matches the Pano2VR browser look and feel, including the smooth move/scale/rotation.
Will be available in the next beta.

Thanks for reporting!

14
Issue found and fixed for the next Beta version.
It turned out the Z rotation of the image was applied on the wrong axis.

15
Support / General Discussion / Re: Video popup
« on: November 13, 2019, 18:53:03 »
The 'popout normal' is intended to only rotate towards the user, but the 100% popup should be smaller than the entire screen. Is this in the beta version on the Oculus Go?

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