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Video Issue

Video Issue
« on: October 26, 2019, 01:24:37 »
I have a 360 video to start my tour. The video plays, but it is playing at 1/2 speed. Iíve tried a couple of different encoding options (including H.264 and H.265). The video players correctly in a browser, but doesnít work in VRTourviewer. Any thoughts?

Ruud van Reenen

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Re: Video Issue
« Reply #1 on: October 28, 2019, 21:27:25 »
Hi Kirk,

Could you share the video so I can have a look? You can send it using WeTransfer to info@vrtourviewer.com
Which VR device are you using?
« Last Edit: October 28, 2019, 23:00:19 by Ruud van Reenen »

Re: Video Issue
« Reply #2 on: November 05, 2019, 00:54:35 »
Sorry about the delay, I missed your reply. Iím sending a sample video over now. Iíve tried 4 or 5 different videos shot on two different cameras (Insta360 and Ricoh Theta X). Iím using the Rift S. The videos play fine in other programs on the Rift, just not through VRTourviewer.

Hi Kirk,

Could you share the video so I can have a look? You can send it using WeTransfer to info@vrtourviewer.com
Which VR device are you using?

Ruud van Reenen

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Re: Video Issue
« Reply #3 on: November 05, 2019, 22:01:15 »
I've looked into it and this appears to be an issue with the plugin that handles the video in Windows and MacOS versions of VR Tourviewer.

I've contacted the developer to see how this can be fixed. I'll post here when I have more info.