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Oculus Go, Tour Viewer Hangs up on Load Screen

Oculus Go, Tour Viewer Hangs up on Load Screen
« on: December 29, 2019, 18:30:04 »
when opening a 4k "left over right" pano with the stereo tag added in Pano2VR6. If I do not add the tag it works, but the pano on the Oculus Go appears in mono. We are using the Demo Version of both the viewer and Pano2VR6 professional.

« Last Edit: December 29, 2019, 18:33:10 by jeff »

Ruud van Reenen

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Re: Oculus Go, Tour Viewer Hangs up on Load Screen
« Reply #1 on: December 29, 2019, 20:25:41 »
In VR Tourviewer only top-bottom stereoscopic tours are currently supported:
https://www.vrtourviewer.com/docs/stereo-360-video/

But it's odd that it hangs with stereo tag and doesn't hang without it. Could you share (part of) your tour with the video so I can see if I can reproduce the issue? You can send it using the free version of https://wetransfer.com to info@vrtourviewer.com

« Last Edit: December 30, 2019, 09:54:32 by Ruud van Reenen »

Ruud van Reenen

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Re: Oculus Go, Tour Viewer Hangs up on Load Screen
« Reply #2 on: December 30, 2019, 10:15:02 »
Thanks for sharing the tour.

Your tour is using 'single node stereo' which isn't supported yet in the public version of VR Tourviewer. Instead you can use two separate panoramas in Pano2VR, one for the left eye and one for the right eye and then use the 'stereo' tag: https://www.vrtourviewer.com/docs/stereo-shows-two-panoramas/
I've already modified the pano.xml output file for you (see attachment below) for easy testing, you can simply replace it and run it in VR Tourviewer.

The beta version of VR Tourviewer for Oculus Go supports single node stereo, if you'd like to use it, please email me (info@vrtourviewer.com) the email address linked to your Oculus Go  account, so I can grant you access.


Re: Oculus Go, Tour Viewer Hangs up on Load Screen
« Reply #3 on: December 30, 2019, 15:59:37 »
Thanks for the quick response, we will  be showing this off at a trade show in a few weeks and potentially would be packaging your viewer with our deliverable. I would love a copy of the Beta as I am not sure I fully understand the workflow for using two images, and these are mutli node tours with up to 20 panos each so I am not sure how complicated it would be to set this up using the method described in the provided link. I guess I am confused if this is done in software, or modifying the XML file, or both.

thanks again
Jeff

Ruud van Reenen

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Re: Oculus Go, Tour Viewer Hangs up on Load Screen
« Reply #4 on: December 30, 2019, 16:38:00 »
Thanks, I've sent you an email with the details on how to get access to the Beta version.

If you have any issues with the Beta version, please post them here: https://www.vrtourviewer.com/forum/index.php?board=8.0

Re: Oculus Go, Tour Viewer Hangs up on Load Screen
« Reply #5 on: December 31, 2019, 06:41:35 »
This worked out great, thank you so much!