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Support / General Discussion / Re: CRASH Oculus Go
« Last post by Adrian P on Today at 10:31:51 »
Yep that's what I thought but no update showing?
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Support / General Discussion / Re: CRASH Oculus Go
« Last post by Ruud van Reenen on Today at 10:20:37 »
You should see it in the Oculus Library on your Go, in a section on the left called 'Updates'
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Support / General Discussion / Re: CRASH Oculus Go
« Last post by Adrian P on Today at 09:24:03 »
Great news, how do I update to that version as I cannot see an update in the APP?
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Support / General Discussion / Re: CRASH Oculus Go
« Last post by Ruud van Reenen on December 12, 2019, 18:16:15 »
The Beta update of VR Tourviewer for Oculus Go is available now, version 1.1.272 with support for custom hotspot images.
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Support / General Discussion / Re: CRASH Oculus Go
« Last post by Adrian P on December 12, 2019, 15:27:39 »
That would be helpful as I am presenting this for further funding tomorrow afternoon. Could it be am.?
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Support / General Discussion / Re: CRASH Oculus Go
« Last post by Ruud van Reenen on December 12, 2019, 15:15:00 »
My bad, the version that supports custom images is 1.1.270 which isn't beta.
I can update the Beta release channel with a new version tomorrow, with support for custom hotspot images.
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Support / General Discussion / Re: CRASH Oculus Go
« Last post by Adrian P on December 12, 2019, 15:05:09 »
Ok at least we have stopped the crash now, many thanks. I now have the issue of custom hotspots not visible in VR T. I thought I had the BETA version.  :'(
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Support / General Discussion / Re: CRASH Oculus Go
« Last post by Adrian P on December 12, 2019, 14:21:49 »
Many thanks, will be looking to purchase soon as we seem to be getting to the point of meeting requirement.
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Support / General Discussion / Re: CRASH Oculus Go
« Last post by Ruud van Reenen on December 12, 2019, 14:12:40 »
Crash confirmed, it's an out of memory error.

Apparently the 95Mb MP3 file (background sound, 1 hour) is too much for the app to handle. This is because the MP3 file has to be loaded into memory completely before playing (it's not streaming audio). In memory the MP3 file is uncompressed and the size is a lot bigger than 95Mb. If you can replace this file with an MP3 file of a few Mb (few minutes) the tour shouldn't crash anymore.

This beta version (1.1.269) supports custom hotspot images, but the images that you are using (arrows) have a resolution of approximately 6300x3400 pixels. When loading three of these the memory of the Oculus fills up really quick and they take a long time to load. I've reduced them to a texture of 512 pixels high or wide (large enough for the displayed size) and they load quickly now.  I'll send you the resized arrows so you can replace them.


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Support / General Discussion / Re: CRASH Oculus Go
« Last post by Ruud van Reenen on December 12, 2019, 13:29:35 »
Thanks, I'll take a look at the files.

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