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VR Tourviewer Forum

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Support / General Discussion / Re: 360 video in tour won't play
« Last post by Ruud van Reenen on October 22, 2020, 13:39:43 »
Thanks, I've replied to your email and you should have received an invitation to join the Beta channel from Oculus.
If you haven't seen it yet, please check your spam folder as well.
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Support / General Discussion / Re: 360 video in tour won't play
« Last post by gcooke on October 22, 2020, 10:43:37 »
Hi Ruud, thanks very much for the quick response - I'm glad this issue makes sense, I"ll send email as below - much appreciated.

G
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Support / General Discussion / Re: 360 video in tour won't play
« Last post by Ruud van Reenen on October 22, 2020, 09:41:35 »
Hi Grayson,

The current version of VR Tourviewer contains a videoplayer that has some issues like you've described.
We've replaced the videoplayer with a better one in the current Beta version.

If you'd like to try the Beta version, can you send me the email address of your Oculus account (to info@vrtourviewer.com)? Then I can give you access to this Beta version through the Oculus Beta Release Channel.

Note that videos with a resolution of 5760x2880 are at the edge of what the Oculus Go is capable of, and while videos with that size might play well in the Oculus gallery, VR Tourviewer adds some overhead which might prevent these videos from playing or could show some artefacts. But the issues you're reporting should definitely not be happening with files with a resolution of 4096x2048.
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Support / General Discussion / 360 video in tour won't play
« Last post by gcooke on October 22, 2020, 09:15:54 »
Hi, I've got a problem with a project I'm developing, it's a 360 VR tour designed in Pano2VR and seeking to use VRTourviewer on an Oculus headset, currently testing on a Go. I'm hoping you could help me please, before I go ahead and buy the full version of the app, because the project is for a community agency, and it needs to work before we hand it over.

The problem is that video files load either intermittently or not at all, despite playing ok (albeit with some latency in loading) in a browser on the computer when testing from Pano2VR.

The video files are 5760x2880 25fps .mp4 with a bitrate of round 110Mbit/s. They play fine when loaded individually onto the Go and played through the gallery; it's when played thru the VRTourviewer that they don't work properly. I've also tested them at 4096x2048 25fps 19Mbit/s - same problems.

Sometimes all video files in a tour will load and play. Sometimes the same files won't load at all. Sometimes the first one will load then nothing. It's very frustrating - I don't know what the factors are here causing errors that are intermittent.

Any insight you can offer would be hugely appreciated.

Thanks,
Grayson
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Support / General Discussion / Android Tablet for VR Tourviewer Remote
« Last post by visiongraphics on March 02, 2020, 16:57:09 »
Hi,

we are currently using Samsung Galaxy Tab S6 for the remote, which works perfectly.  8)
Of course it is really expensive, so we are thinking of a lower priced solution for multiple VR headsets.

our other tries:
Galaxy Tab S 10.1 2014 is laggy, almost unusable. Older Android, so wifi hotspot works on wifi-only model, too.
Galaxy Tab S3 works, but not as fine as S6. Some videos in the tour are not displayed on it. We have a Wifi only version, so wifi hotspot doesen't work on it.
Galaxy Tab S5e is almost as good, as S6. Wifi hotspot works fine with LTE version.

Does anyone have experience with other, lower priced tablets?

Laszlo
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Support / General Discussion / Re: Most wanted features
« Last post by Ruud van Reenen on March 02, 2020, 11:19:16 »
The next update of VR Tourviewer will support video with transparency: either by using webm or with the use of a 'side-by-side' or 'top-bottom' alpha channel in the video. With this one half of the video will contain the normal video, the other half contains the transparency/alpha image.

A Remote 'control' option is planned, no release date set yet.
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Support / General Discussion / Re: Audio Element with 'keep'
« Last post by Ruud van Reenen on February 12, 2020, 12:09:57 »
Great! Thanks for reporting this issue, it will be fixed in the next update.
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Support / General Discussion / Re: Audio Element with 'keep'
« Last post by Jackson on February 12, 2020, 11:59:40 »
Thanks very much for this super speedy and very helpful reply Ruud. I am happy to confirm that your suggestion works and is a perfectly acceptable workaround for now  :)
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Support / General Discussion / Re: Audio Element with 'keep'
« Last post by Ruud van Reenen on February 10, 2020, 18:21:05 »
Thanks for reporting this issue, I'll look into it.

As a workaround you could set the audio as 'Background sound' in the Input Properties of your first panorama, with loop = 0 (endless looping). If all backgrond sounds in your other panoramas are empty, it should keep playing the sound from the first panorama.

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Support / General Discussion / Audio Element with 'keep'
« Last post by Jackson on February 10, 2020, 18:03:15 »
Hi,

I have a Pano2VR project that I'm exporting to an Oculus Go via VRTourViewer. On the first equirectangular image, I have placed an audio element and selected the 'keep' option (and endless looping) because it is a piece of narration that I want to run throughout the whole project, no matter which images the user is viewing.

This all works absolutely fine except that if the user leaves the first image and then returns to it, another instance of the same audio is created, so you get two voices speaking over the top of each other. Do you have any idea how I might fix this? I obviously only want to trigger that sound file to play once.

Thanks very much for your help.
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