Scroll Top

How Can We Help?

App closes - entitlement check failed

When at startup of VR Tourviewer you get a message stating the 'Application entitlement check failed' and the app closes, it means that the application couldn't check if it is allowed to run on the device. This is a check required by Oculus for apps that run on Oculus Go, Gear VR and Quest.

If you're receiving this message, please try restarting your device. To restart your Oculus Go/Quest, hold the power button for 2-3 seconds. A dialog with 3 options will popup then. Choose 'Restart'.

If you keep seeing the same issue, please contact Oculus/Meta directly: https://store.facebook.com/help/quest

 

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.